Customer Support & Help at Crasey Records
At Crasey Records, you are dealing with a real music enthusiast and record collector, not an automated call centre or a faceless corporate warehouse. Whether you want to check the specific condition of a 7″ single, request a pre-purchase audio test, or ask a question about an existing order, we are here to help.
How to Reach Us
- Email:
hello@craseyrecords.com - Operating Hours: Monday to Friday, 9:00 am – 5:30 pm (UK Time)
- Response Time: We aim to reply to all email enquiries within 24 hours (and usually much faster during normal working days).
Audio & Video Verification Requests (Listen Before You Buy)
Buying vintage vinyl online can sometimes feel like guesswork. If you have your eye on a particular single in the shop and want complete certainty about how it plays before ordering:
- Drop us an email with the title and artist of the record.
- We will gladly play-test the exact disc on our turntable, capture a short direct audio rip, or upload a private video preview so you can assess surface noise, run-in grooves, and overall audio fidelity for yourself.
Common Enquiries We Can Help With
- Order Updates: Checking the status or dispatch confirmation of your order.
- Grading & Pressing Details: Specific questions about matrix numbers, label variations, or whether a single comes in an original company sleeve versus a reproduction sleeve.
- Combined Postage & Multi-Buys: Enquiries about building custom job lots or ordering multiple singles in one shipment.
- Returns & Replacements: If your order has been delayed in the post or arrives damaged, contact us straight away and we will resolve it promptly.