Returns & Refunds Policy at Crasey Records
We want you to buy vintage vinyl with complete confidence. Because we grade strictly using the Goldmine standard and play-test our stock, nasty surprises are rare. However, buying physical records online should always be straightforward, transparent, and fair.
We operate fully in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, offering a straightforward 14-day return window on all orders.
14-Day Statutory Cooling-Off Period
Under UK distance selling regulations, you have the statutory right to cancel your purchase and return your items for any reason within 14 calendar days of receiving your parcel.
- Notification: Simply send an email to
hello@craseyrecords.comwithin 14 days of delivery stating your order number and the item(s) you wish to return. - Timeframe: Once you have notified us of your cancellation, you have a further 14 days to post the record back to our returns address.
Condition Requirements on Return
Because vintage records, original sleeves, and company artwork are delicate collectors’ items, returns must be treated with proper archival care:
- Original Condition: The vinyl, original picture or company sleeve, and any inserts must be returned in the exact condition in which they were dispatched.
- Archival Materials: Please return the record in the fresh white paper inner sleeve and heavy-gauge polythene outer sleeve in which it arrived.
- Secure Packaging: Items must be packaged flat using a rigid cardboard mailer (such as the Defendapak mailer your order arrived in, or an equivalent cruciform record mailer). Records returned in standard paper envelopes or insufficiently padded packages that suffer postal damage in transit cannot be refunded.
Damaged, Defective, or Misdescribed Items
We take extensive care to pack securely and describe our vinyl accurately. If a record arrives damaged in transit, skips unexpectedly, or differs significantly from our listing description:
- Contact us at
hello@craseyrecords.comwithin 14 days of delivery. - Include a brief description of the issue (along with a photograph if there is physical damage to the mailer or sleeve).
- We will provide a prepaid return label or cover your standard return postage costs, and offer you the choice of an immediate replacement (where available) or a full refund including original delivery charges.
Return Postage Costs (Change of Mind)
- Standard Returns: If you choose to return an order simply due to a change of mind or personal preference, you are responsible for the cost of return postage.
- Recommended Postal Service: We strongly recommend returning items via Royal Mail 2nd Class (Large Letter) with proof of postage or delivery confirmation, as we cannot issue refunds for parcels lost in transit before reaching us.
Refund Processing
- Once your returned record arrives and its condition has been inspected, we will notify you by email.
- Refunds are processed within 3 to 5 working days directly back to your original payment method (PayPal, Monzo, or debit/credit card).
How to Start a Return
To initiate a return, contact us directly:
- Email:
hello@craseyrecords.com - Return Address: Provided upon return authorisation to ensure incoming parcels are logged into the workshop ledger immediately.