1. Who We Are (Data Controller)

• Business Name: Crasey Records

• Trading Structure: Sole Trader (Proprietor: Craig Anthony Livsey)

• Trading Address: Farebrother Street, Grimsby, North East Lincolnshire, UK

• Contact Email: hello@craseyrecords.com

   

2. Personal Data We Collect

• Order & Transaction Information: When you purchase vinyl singles or merchandise, we collect your full name, billing address, shipping address, email address, and phone number.

• Payment Data: All payment transactions are processed securely via third-party processors (PayPal, Stripe). We do not store or have direct access to your credit or debit card numbers.

• Newsletter & Blog Information: If you subscribe to The Chronological NOW! Memoir newsletter or blog updates, we collect your email address via our Substack / WordPress subscription forms.

• Device & Usage Data: When you browse the Site, we automatically collect basic technical details such as your IP address, browser type, device information, and browsing actions via LiteSpeed Cache and standard server logs.

3. Lawful Basis for Processing

Under UK GDPR, we process your personal data under the following legal bases:

• Contractual Necessity: To fulfill and deliver your vinyl orders, print shipping labels, and handle returns.

• Legitimate Interests: To maintain site security (e.g., firewall and bot protection via Wordfence and LiteSpeed), optimize site loading speeds, and communicate customer service updates.

• Consent: To send marketing emails or Substack newsletter updates where you have explicitly opted in.

• Legal Obligation: To maintain proper financial, VAT, and accounting records for HMRC.

4. How We Share Your Information

We will never sell, rent, or trade your personal data. We share necessary data only with trusted third-party service providers essential to running our shop:

• Postal & Fulfillment Providers: Royal Mail (Click & Drop) to print shipping labels and dispatch your orders in rigid Defendapak mailers.

• Payment Gateways: PayPal and Stripe to process secure payments.

• Hosting & Security: Hostinger and LiteSpeed (cloud infrastructure, backups, and site firewall).

• Newsletter Platforms: Substack (managing subscriber lists and email deliveries for opted-in users).

5. Data Retention

• Order Records: We retain transactional records (invoices, customer names, delivery addresses) for up to 6 years following the end of the relevant tax year to comply with UK HMRC accounting regulations.

• Newsletter Subscribers: We retain your email address until you choose to unsubscribe using the link at the bottom of any email.

• General Enquiries: Customer service emails sent to hello@craseyrecords.com are retained for up to 12 months.

6. Cookies & Tracking The Site uses essential cookies to ensure basic shop functionality (such as remembering items placed in your shopping basket and processing checkout sessions). We do not use intrusive third-party cross-site advertising trackers. You can set your browser to refuse all or some cookies, though some parts of the online shop may become inaccessible.

7. Your UK GDPR Rights

As a UK resident, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.

• Right to Rectification: You may ask us to correct inaccurate or incomplete data.

• Right to Erasure (“Right to be Forgotten”): You may request that we delete your data where we have no ongoing legal or accounting obligation to keep it.

• Right to Withdraw Consent: You can opt out of marketing communications at any time via the unsubscribe link.

• Right to Complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (the UK supervisory authority for data protection issues at ico.org.uk) if you have concerns about our data handling.

8. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact us at:

• Email: hello@craseyrecords.com

• Postal Enquiries: Crasey Records, Farebrother Street, Grimsby, North East Lincolnshire, UK